If you would like to exchange or return an item that you have received in the past 5 business days, you will need to request a Return Authorization (RA) number. Any custom orders are not eligible for return. You have up to 24 hours from the date the order was placed to cancel a custom order and to have the amount refunded to you your credit card. After 24 hours custom orders are non-refundable. After submitting your return request, we will review the information and forward via email an RA number and instructions for returning your item. This Return Authorization (RA) is valid for 15 days. Please do not return items to our Mt Pleasant, South Carolina address without prior authorization as most returns will be shipped by directly to our warehouse. For returns on all eligible furniture, lighting, accessories that are not defective, we are required to charge a 25% restocking fee. Please contact us with any questions on whether or not the item you are interested in is a returnable item.
Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition an in the original packaging within 15 days for a refund or exchange. Shipping fees are non-refundable. We offer free shipping on several of our items. In for any reason you want to return one of these items, the refund you receive will be for the item price minus the standard shipping fee in addition to the restocking fee.