SHIPPING & DELIVERY INFORMATION

At Elizabeth Stuart, we’ve worked to determine the best, most efficient shipping methods based on the merchandise you have selected. We’ve also chosen the best professional carriers to ensure that you receive your order in excellent condition and in a timely manner. If you have any questions about our shipping process, please email us anytime at info@elizabethstuart.com.

DOMESTIC SHIPPING INFORMATION

Our shipping methods vary, depending on the weight and size of the item(s) that you have selected. For example, a large item, such as a sofa, cannot ship in the same manner as a smaller item, such as a pillow. The sofa will ship via a trusted freight carrier and the pillow will ship via FedEx or UPS. We determine shipping methods on a case-by-case basis and will let you know the best method at the time of your order. Please note that all of the shipping options below apply to orders sent within the 48 contiguous United States.

SMALL ITEM SHIPPING OPTIONS

  • FedEx/UPS STANDARD DELIVERY— Your order should arrive within 5-10 business days. Price dependent on weight and size of item(s).

  • IN-STORE PICKUP— In the area? Stop by and pick up your order when it’s convenient for you. Available anytime during store hours. Free.

FURNITURE/LARGE ITEM SHIPPING OPTIONS

  • WHITE GLOVE DELIVERY— A local delivery company will call to set up a four hour window for delivery. They will bring the item to your room of choice and unwrap, inspect and assemble it. After you have approved, they will take all debris with them. Please be sure to inspect carefully prior to signing the delivery paperwork. Your order should arrive within 3-5 weeks.

  • THRESHOLD DELIVERY— A local delivery company will call to set up a four hour window for delivery and will bring your item to the first dry/secure area (such as a garage, covered porch, lobby or residential receiving dock). Please be sure to inspect carefully prior to signing the delivery paperwork. Your order should arrive within 1-2 weeks.

  • DOCK TO DOCK— Available for both domestic and international locations. For this method, your order MUST be delivered to a full access loading dock. Not available in residential areas. Your order should arrive within 2-4 weeks.

INTERNATIONAL SHIPPING INFORMATION

We do our best to accommodate all needs and ship to most requested locations. Please note that all items shipped to international addresses are subject to additional charges, depending on destination and local duties and taxes. Please email us at info@elizabethstuart.com for shipping quotes and more information on rates and restrictions.

  • FREIGHT DELIVERIES— Orders sent to AK, HI, other U.S. offshore locations or international locations will typically arrive within 4-6 weeks.

  • UPS DELIVERIES— Standard UPS deliveries typically arrive within 2-3 weeks.

FREIGHT DAMAGE

We take care to inspect every piece of merchandise before it leaves our store or warehouse. In the unlikely event that your merchandise is damaged in transit, please contact us within 5 business days by emailing info@elizabethstuart.com. We will contact you to exchange or replace any damaged items. Please be sure that you do not sign any delivery paperwork before inspecting your merchandise.